Privacy policy

Effective Date: July 10, 2026

At Don Memo Coffee, a brand owned and operated by RAM Group Enterprise LLC ("Don Memo Coffee," "we," "our," or "us"), we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely through our payment providers)
Account login information
Customer support communications
Product reviews or other content you voluntarily submit

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Products viewed
Shopping activity
Referring website
Date and time of access
Cookies and similar technologies

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Process payments
Ship products
Provide customer support
Communicate order updates
Improve our website and customer experience
Detect fraud and enhance security
Send promotional emails (only where permitted or with your consent)
Comply with legal obligations

3. Payment Information

Payments are processed securely through trusted third-party payment providers available through Shopify.

Don Memo Coffee does not store complete credit card numbers or payment credentials on its servers.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Operate the website
Remember your preferences
Analyze website traffic
Improve functionality
Measure marketing performance

You may disable cookies through your browser settings; however, some features of the website may not function properly.

5. How We Share Information

We do not sell your personal information.

We may share information only with trusted service providers necessary to operate our business, including:

Shopify
Payment processors
Shipping carriers
Email service providers
Marketing platforms
Analytics providers
Fraud prevention services
Government authorities when required by law

These providers receive only the information necessary to perform their services.

6. Marketing Communications

If you subscribe to our mailing list, we may send newsletters, product announcements, promotions, and special offers.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

While no online system can guarantee absolute security, we continuously work to protect your information against unauthorized access, disclosure, or misuse.

8. Data Retention

We retain personal information only as long as necessary to:

Complete transactions
Provide customer support
Comply with legal obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

9. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request a copy of your data
Opt out of certain marketing communications

To exercise these rights, please contact us using the information below.

10. Children's Privacy

Our website is not directed to children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

11. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page with a revised Effective Date.

13. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

RAM Group Enterprise LLC
3741 Oak Ridge Ln.
Weston, Florida 33331
United States

Email: contact@ramgroupus.com

Phone: +1 (954) 278-2160