Terms of service

Effective Date: July 10, 2026

Welcome to Don Memo Coffee ("Don Memo Coffee," "we," "our," or "us"), a premium coffee brand owned and operated by RAM Group Enterprise LLC. These Terms of Service ("Terms") govern your access to and use of our website, products, services, and any purchases made through our online store.

By accessing this website or placing an order, you agree to be legally bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree with these Terms, please discontinue using this website immediately.

 


1. Company Information

This website is owned and operated by:

RAM Group Enterprise LLC
3741 Oak Ridge Ln.
Weston, Florida 33331
United States

Customer Support

Email: contact@ramgroupus.com

Phone: +1 (954) 278-2160

 

2. Acceptance of Terms

By accessing, browsing, or purchasing from this website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you are using this website on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

We reserve the right to modify or update these Terms at any time. Changes become effective immediately upon publication unless otherwise stated. Continued use of the website constitutes acceptance of any revised Terms.

 

3. Eligibility

To purchase products through this website, you must:

  • Be at least 18 years of age or the legal age of majority in your jurisdiction.
  • Have the legal capacity to enter into binding agreements.
  • Provide accurate and complete information during checkout.
  • Use the website only for lawful purposes.

We reserve the right to refuse service, suspend accounts, or cancel orders at our sole discretion.

 

4. Website Use

You agree to use this website only for legitimate purposes.

You may not:

  • Violate any applicable laws or regulations.
  • Attempt unauthorized access to our systems.
  • Interfere with website security or functionality.
  • Upload malware, viruses, or malicious software.
  • Use bots, crawlers, scraping tools, or automated systems.
  • Copy, reproduce, distribute, or commercially exploit any website content without written permission.
  • Misrepresent your identity or provide false information.

Violation of these Terms may result in suspension or permanent termination of access.

 

5. Products & Product Information

Don Memo Coffee specializes in premium single-origin coffee, including whole bean and ground coffee available in multiple roast profiles and package sizes.

We strive to provide accurate descriptions, photographs, pricing, and specifications. However, we do not guarantee that all information will always be free of typographical, technical, or pricing errors.

As coffee is a natural agricultural product, slight variations may occur between production batches, including:

  • Flavor
  • Aroma
  • Body
  • Acidity
  • Bean size
  • Bean color
  • Roast appearance
  • Natural oil development

These natural variations are normal and are not considered product defects.

 

6. Product Availability

All products are offered subject to availability.

Inventory may change without notice. If an item becomes unavailable after an order has been placed, we may:

  • Cancel the unavailable item.
  • Issue a refund.
  • Offer an alternative product.
  • Delay shipment until inventory becomes available.

We reserve the right to discontinue products, roast profiles, packaging, or product lines at any time.

 

7. Coffee Freshness

Freshness is one of our highest priorities.

To maximize quality, we recommend:

  • Store coffee in a cool, dry place.
  • Keep the package tightly sealed.
  • Avoid heat, moisture, sunlight, and refrigeration.
  • Consume within a reasonable period after opening.

Taste preferences vary depending on brewing equipment, grinder settings, water quality, storage conditions, and personal preference. Differences in flavor perception do not constitute a product defect.

 

8. Orders & Order Acceptance

Submitting an order does not guarantee acceptance.

Orders may be refused or canceled due to:

  • Product availability.
  • Pricing errors.
  • Payment authorization failure.
  • Suspected fraud.
  • Shipping restrictions.
  • Inaccurate customer information.
  • Violation of these Terms.

An order is considered accepted only after payment has been authorized and you receive a shipment confirmation email.

 

9. Pricing & Payment

All prices are displayed in U.S. Dollars (USD).

Prices, promotions, and availability may change without notice.

If pricing errors occur, we reserve the right to cancel affected orders and issue a full refund if payment has already been processed.

Accepted payment methods include those supported through Shopify, including but not limited to:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

Payment must be successfully authorized before shipment.

 

10. Sales Tax

Applicable sales tax will be calculated at checkout based on the shipping destination and applicable tax laws.

Customers remain responsible for any taxes, duties, or governmental fees associated with their purchase.

 

11. Promotions & Discount Codes

Unless otherwise stated:

  • Promotional codes cannot be combined.
  • Only one discount code may be used per order.
  • Promotions have no cash value.
  • Promotions cannot be applied retroactively.

We reserve the right to modify or discontinue promotions at any time.

 

12. Gift Cards

If offered, gift cards will be subject to the additional terms displayed at the time of purchase.

Gift cards are non-refundable except where required by law.

 

13. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You agree to:

  • Maintain accurate account information.
  • Notify us immediately of unauthorized account activity.
  • Accept responsibility for all activities conducted under your account.

We reserve the right to suspend or terminate accounts involved in fraudulent or abusive activity.

 

14. Customer Reviews & User Content

By submitting reviews, photographs, or other content, you grant Don Memo Coffee a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and display such content for business and marketing purposes.

You represent that your submitted content:

  • Belongs to you or you have permission to use it.
  • Is truthful and accurate.
  • Does not violate any law or third-party rights.
  • Is not offensive, defamatory, or misleading.

We reserve the right to remove content at our discretion.

 

15. Acceptable Use

You agree not to:

  • Engage in fraudulent activity.
  • Harvest customer information.
  • Impersonate another individual or business.
  • Resell products while falsely representing yourself as Don Memo Coffee.
  • Interfere with website functionality.

Violations may result in legal action.

 

16. Third-Party Services

Our website may contain links to third-party websites or services.

We do not control or endorse third-party content and are not responsible for their practices, products, or policies.

 

17. Disclaimer of Warranties

All products and services are provided "AS IS" and "AS AVAILABLE", except where otherwise required by law.

We make no guarantees regarding uninterrupted website availability, error-free operation, or suitability for a particular purpose.

 

18. Limitation of Liability

To the fullest extent permitted by law, Don Memo Coffee and RAM Group Enterprise LLC shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

 

19. Indemnification

You agree to defend, indemnify, and hold harmless Don Memo Coffee, RAM Group Enterprise LLC, and their affiliates from any claims, losses, liabilities, damages, expenses, or legal fees arising from your use of the website or violation of these Terms.

 

20. Force Majeure

We shall not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, government actions, labor disputes, transportation interruptions, cyberattacks, utility failures, or supplier shortages.

 

21. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

 

22. Jurisdiction

Any dispute arising from these Terms or the use of this website shall be resolved exclusively in the state or federal courts located in the State of Florida.

 

23. Electronic Communications

By using this website, you consent to receive electronic communications from Don Memo Coffee, including order confirmations, shipping updates, customer support communications, and legal notices.

 

24. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

 

25. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

26. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any additional policies published on this website, constitute the entire agreement between you and Don Memo Coffee regarding your use of the website.

 

27. Changes to These Terms

We reserve the right to revise these Terms at any time. Any modifications become effective immediately upon publication unless otherwise stated.

 

28. Contact Information

RAM Group Enterprise LLC
3741 Oak Ridge Ln.
Weston, Florida 33331
United States

Email: contact@ramgroupus.com

Phone: +1 (954) 278-2160

Last Updated: July 10, 2026